I'm available for business trips to other cities for projects lasting a month or longer.
Drive sales and reduce costs with automation
Delivering instant, reliable customer support without the need for a dedicated team
AI powered Customer Support for wineries
Where is my order?
My bottle was broken when it arrived
I want to make changes to my wine club shipments
I'd like to schedule a visit to the winery, ... can I bring my kids, my dog?
I will be not at home, can I reschedule the delivery date?
Industry Events & Media Coverage
Winespot’s AI solutions for wineries are regularly featured across industry events, webinars, and leading wine publications
Winespot is featured among technology solutions highlighted for improving winery operations and customer communication at WIN Expo
Winespot shows how wineries can automate communication and reduce workload without expanding the team.
May 13, 2026
Winespot participates in this leading event focused on DTC growth, sales strategy, and technology shaping the future of winery operations
Wine Industry Advisor highlights how wineries improve response time and customer experience with AI automation
Connecting wineries with innovative tools that enhance customer experience and operations.
Winespot is featured among the top companies recognized for excellence in winery innovation at the 2025 WINnovation Awards.
We participate in the leading DTC wine conference, presenting AI tools that elevate customer communication
Winespot is featured among technology solutions highlighted for improving winery operations and customer communication at WIN Expo
Winespot shows how wineries can automate communication and reduce workload without expanding the team.
May 13, 2026
Winespot participates in this leading event focused on DTC growth, sales strategy, and technology shaping the future of winery operations
Wine Industry Advisor highlights how wineries improve response time and customer experience with AI automation
Connecting wineries with innovative tools that enhance customer experience and operations.
Winespot is featured among the top companies recognized for excellence in winery innovation at the 2025 WINnovation Awards.
We participate in the leading DTC wine conference, presenting AI tools that elevate customer communication
Delight your visitors with real-time interactions
Delight customers with instant 24/7 responses via a customizable live chat and reduce support ticket volume by 60%. Less work for your team, more satisfaction for your clients
live Chat
email inbox
Say goodbye
to your email backlog
WineSpot AI saves you up to 4 hours a day by prioritizing voicemail messages and replying to support emails quickly and efficiently
Faster resolutions:
Issues are resolved in under a minute, enhancing efficiency
Higher CSAT scores:
Improved customer satisfaction through personalized interactions
Empathetic, human-like tone:
Tailored to the specific needs of wineries
Quality assurance:
Every response is carefully reviewed to ensure accuracy and relevance
Seamless, omnichannel support and fast resolution
Instantly create an omnichannel support center to handle frequently asked questions across all your customer communication channels—email, website chat, or voice mail
Inbox and Help Center
Integrations
Enable order tracking through seamless integrations
Enable order tracking through seamless integrations
Colors
Customize the chat with your brand colors
Customize the chat with your brand colors
Help Center
Customize help center with FAQ
Customize help center with FAQ
Logo
Your logo on the chat’s main screen
Your logo on the chat’s main screen
Talk to AI agent
AI agent will answer any other questions
AI agent will answer any other questions
Industry-Specific AI tailored for wineries
WineSpot AI is designed specifically for wineries, with the ability to run fully autonomously and handle up to 60% of customer support requests — unlike generic platforms built for existing support teams
WineSpot Solutions
Industry challenges
Limited budget for a dedicated support team
Everyone pitches in, causing inefficiencies
Time-consuming manual tasks
Repetitive inquiries waste valuable time
Long response times
Customers get frustrated waiting for replies
Miscommunication
Multiple people answering without consistency
Affordable Alternative to Hiring
Eliminate the need for a full-time customer support representative
Omnichannel Communication
AI brings all customer interactions (email, web chat, voicemail) into one place while efficiently resolving inquiries
Instant AI-Powered Replies
Reduce response times by automating 60% customer FAQs and inquiries
Seamless Integration
AI learns from the winery’s website and documentation, integrating with existing IT tools to ensure smooth communication and accurate resolutions
Solutions designed
to fit your business
Our AI-driven solutions seamlessly integrate with your business, automating inquiries, order tracking, and support — so you can spend less time answering emails or chats and more time crafting exceptional wine
Designed with the understanding that wineries often lack dedicated support staff, it runs fully autonomously — saving your team over 65% of the time spent on customer support
Team
Let the AI agent seamlessly interact with your IT tools to reduce your team’s workload—allowing customers to manage orders, skip Wine Club shipments, and update addresses themselves
Systems
Engage and support your customers across email, website chat, and voicemail—wherever they are
Channels
Provide solutions in under a minute with fast, accurate communication in 90 languages
Languages
Designed with the understanding that wineries often lack dedicated support staff, it runs fully autonomously — saving your team over 65% of the time spent on customer support
Team
Let the AI agent seamlessly interact with your IT tools to reduce your team’s workload—allowing customers to manage orders, skip Wine Club shipments, and update addresses themselves
Systems
Channels
Engage and support your customers across email, website chat, and voicemail—wherever they are
Provide solutions in under a minute with fast, accurate communication in 90 languages
Languages
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